Return Policy

At Sam’s Industrial Wiper Rags, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not entirely satisfied with your purchase, our return policy allows you to return items within 30 days of receipt for a full refund or exchange.

Conditions for Returns:

– Items must be in their original condition, unused, and in the original packaging.

– Used, altered, or damaged items will not be eligible for a refund or exchange.

Return Process:

  1. Initiate Return: Contact our customer service team at [contact information] to obtain a Return Authorisation Number (RAN).
  2. Prepare Package: Include your original order number, a brief reason for the return, and the RAN with your returned items.
  3. Shipping: Ship the items back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective items).

Refunds and Exchanges:

– Once we receive and inspect your return, we will process your refund or exchange within working days. Refunds will be issued to the original payment method.

– For exchanges, the new item will be shipped to you at no additional cost once the return is processed.

We strive to make the return process as straightforward and hassle-free as possible. If you have any questions or need assistance, please do not hesitate to contact our customer service team. Thank you for choosing Sam’s Industrial Wiper Rags.

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